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    Pennsylvania Highlands Community College
   
 
  Dec 15, 2017
 
 
    
Academic Catalog (2017 - 2018)

Computer Support Specialist (Certificate)


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Certificate

Program Description

The Computer Support Specialist Certificate focuses on the computerized technologies that are critical to business and industry. This program provides students with the ability to support customers and other users that deal with hardware and software issues. Graduates will have an understanding of network operating systems, PC connectivity, network resources, network utilities, and network administration. In addition to an understanding of networks, students will also obtain comprehensive training in the administration of specific operating systems including Linux, numerous Microsoft network operating systems, and other network utilities.  Students will cover aspects of the Microsoft Certified Desktop Support Technician (MCDST) and CompTIA Linux+, Net+, and A+ certifications.

Career Opportunities

  1. Help Desk Support Technician
  2. Customer Support Technician
  3. Technical Support Specialist

Program Objectives

Upon completion of the program, the student will be able to:

  1. Demonstrate general computer and networking knowledge. 
  2. Provide accurate technical explanations of the major components of a computer and the devices used in creating a network environment.
  3. Perform routine network administrative tasks including operating system installs and upgrades, configuration, administration and troubleshooting.

Obtaining the Certificate

To earn the Certificate, students must:

  • Matriculate into the program.
  • Satisfactorily complete all certificate requirements.

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