Jun 21, 2018  
2017 - 2018 Catalog 
    
2017 - 2018 Catalog Archives - Prior Version

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BUS 101 - Customer Relations


This course explores methods of customer relationship management. Topics introduced include societal factors affecting customer service, establishing service strategies, consumer expectations, verbal and written communication skills, customer feedback, and identifying consumer perceptions of value. Upon completion of this course the student will be prepared for identifying and providing customer experiences that meet or exceed customer needs.
3 credits



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