Jun 24, 2019  
Student Handbook 
    
Student Handbook

Student Grievance Process


 

Formal Process for Academic Matters

The student grievance process is available to students who have concerns regarding academic matters such as violations of College policy. If a student resolution cannot be achieved or differences have not been resolved through discussion with the faculty or staff and the student seeks additional mediation, the student may initiate a formal grievance process.

  1. Students must submit a letter to the Deans of Faculty Office within 10 calendar days of the date in which the incident or the complaint occurred. In the case of a final grade discrepancy, the letter should be submitted within 15 calendar days of the release of grades. In the written complaint, the student should describe his or her concerns, the events that led to those concerns, and provide any supporting documentation.
  2. The Dean may choose to meet with both the student and the faculty member involved in an attempt to resolve the issue. If the issue is not resolved, the Dean will convene the Academic Grievance Committee.
  3. The Academic Grievance Committee will review the written grievance and all documentation. The Committee may or may not interview both the student and the faculty member. A member of the Committee will notify the student in writing of the Committee’s decision within 5 working days.
  4. If the student remains unsatisfied with the decision issued by the Academic Grievance Committee, the student may make a final appeal to the Vice President for Academic Affairs. This appeal must be in writing and submitted no later than 5 working days from the date of the decision issued by the Academic Grievance Committee. The appeal must specify in detail why the decision of the Academic Grievance Committee was unsatisfactory and must be supported with compelling justification, such as a procedural error (someone was involved who should not have been, a timeline was not met, or substantiated bias) or evidence that was previously unknown or unavailable. Within 10 working days of receipt of the student appeal the Vice President for Academic Affairs will issue a decision regarding the appeal. This decision will either uphold the decision of the Student Academic Appeals Committee or will issue other remedies as the Vice President for Academic Affairs deems appropriate. The decision of the Vice President for Academic Affairs is final.

In the case where a complaint is levied against any member of the Academic Grievance Committee, the Vice President for Academic Affairs will appoint a substitute.


Formal Process for Non-Academic Matters

The student grievance process is available to students who have concerns regarding non-academic matters such as violations of College policy not related to Code of Conduct violations (transportation policy, admissions, facility use).  If a resolution cannot be achieved or differences have not been resolved through discussion with the involved college representative and the student seeks additional mediation, the student may initiate a formal grievance process.

  1. Students must submit their complaint in writing to the Director of Student Activities and Athletics within 10 calendar days of the date in which the incident or the complaint occurred. In the written complaint, the student will describe his or her concerns, the events that led to those concerns, and what the student seeks as a possible remedy.
  2. Upon receipt of the grievance the Director of Student Activities and Athletics will forward the grievance to the appropriate Director or Dean who will speak with the student and any other persons believed to be a part of the grievance in an effort to establish the facts surrounding the grievance. Within five business days of receiving the grievance for review and following a thorough review of the grievance, the Director/Dean will provide the student with information regarding the results of the review and inform the student of any action to be taken to remedy the situation and a timeframe in which this remedy will occur.
  3. If no amicable solution can be reached by the Director/Dean and the student, the Director of Student Activities and Athletics will convene the Student Grievance Committee. The Student Grievance Committee will review the written grievance provided by the student, all documentation associated with the Director/Deans review of the grievance and any recommended remedies. Upon review of these documents, the Student Grievance Committee will render a written recommendation and will notify the student of this recommendation within 5 business days. 

Appeals

An appeal to review a decision of the Student Grievance Committee will be granted if and only if one or more of the three situations below are met:

  • That a procedural error occurred during the process (someone involved that should not have been, a timeline not met, substantiated bias)
  • New evidence that was previously unknown or unavailable
  • Remedies that impose undue hardship on the parties involved.

Students who wish to appeal a decision made by the Student Grievance Committee must submit a request for appeal letter to the Vice President of Student Services within five business days of the decision of the Student Grievance Committee. This appeal letter must specify which circumstances listed above are the basis for the appeal. All appeals will be reviewed and ruled upon within five business days.

Within 5 working days of receipt of the student appeal the Vice President of Student Services will issue a decision regarding the appeal. This decision will either uphold the decision of the Student Grievance Committee or will issue other remedies. This decision will be given in writing to the student, and the decision of the Vice President of Student Services is final.

Student Grievance Committee

The Student Grievance Committee will consist of three Director/Dean level administrators from within the Student Services Division. Any Director/Dean that is named in a grievance is not eligible to serve on the Student Grievance Committee for that particular grievance.